BHE Customer Reviews

Our BHE team is incredibly proud of the positive feedback we receive. Read some of our customers’ comments below, or submit your own feedback here.

“What a fantastic team at BHE! The engineer was polite, efficient and punctual. He knew exactly what he was doing and explained everything to me. We agreed next steps and he came back the following week and fitted the new parts. The office team are amazing and fitted in my boiler service quickly and around my available times. They answer the phones straight away and call you back really quickly whether you email or leave a message. I am so impressed - the best customer service I have experienced literally from start to finish. I would definitely recommend them to anyone as they are a pleasure to work with.”
Miss Reading, Ambleside, South Lakes

“We were delighted with the service we received when we had problems with our gas boiler in our static caravan. We were given a speedy report on the problem and decided to replace it. When we had a problem with the new boiler, this was attended on the day. We were also impressed with the courteous way in which our enquiries were dealt with.”
Mrs Campbell, Holiday Home Owner, South Lakes

“I would just like to say that we were very pleased with the team who carried out the work - nothing was too much trouble and they were very pleasant to have here. Furthermore, the new system is working very well.”
Mr & Mrs Robinson, Milnthorpe, South Lakes

“Just wanted to say thanks to Andy who did a great job fitting our new boiler and making everything good.”
Mr Entwistle, Bolton

“We experienced outstanding service from this company when my 88 year old father had a boiler failure which required a replacement. When I reported the problem they came out the next day and arranged for a new boiler to be installed as quickly as possible. Kathryn was very understanding and realised that my father could not be left without heating or hot water for an extended period. She kept me up to date at all times.”
Mr Elliott, Bolton

“Superb service from Kathryn and the team. Called out plumber for my elderly mother and arrived with 2 hours. Dealt with the issue very professionally. Excellent...and thanks.”
Mr Whittaker, Wigan

“Always have great service from this company. I’ve had quite a few new designer radiators installed at a very good price. Just had a new boiler installed in a new location. All fantastic work. Great set of engineers. Friendly and respectful. Highly recommended.”
L Benson, Bolton

“Very efficient. Work was carried out efficiently and the person was very polite and helpful.”
S Austin, Bolton

“Very happy to recommend BHE. I have used BHE for gas boiler servicing and safety checks in my rental property several times. They have just replaced a failed boiler. BHE are responsive, efficient and provide good value for money. Thanks and keep up the good work!”
S Kinsey, Leigh

“Excellent service, came at time they allocated, great people.”
A Briscoe, Wigan

“Excellent service, friendly staff.”
L Spray, Kendal

“I took out BHE's boiler cover a few months ago. Within days the engineer came out to service my boiler. He was incredibly knowledgeable and he was very efficient and conscientious, (putting his shoe covers on before stepping out of the cellar into the hallway etc). Dealing with the office staff in relation a query was pleasant and efficient too so all in all a really positive experience!”
Mr Robinson, Bury

“Great job and always professional.”
S Barton, Bolton

“Engineer came out to do a routine inspection - noticed that our boiler had a carbon monoxide leak and helped sort out temporary fix whilst we sorted out a replacement. Well explained, very courteous & knowledgeable staff - highly recommend.”
D Olgilvie, Bury

“BHE always go above and beyond. It’s great to see someone enjoy their work! BHE is the best company I’ve ever had to deal with. You’re all polite, helpful and friendly.”
Mr Walsh, Homecare customer, Bolton

“I would like to say a massive thank you to Paul Collier at BHE for spending his time over the past few days sorting my hot water & heating out. After hours of constant work he got to the bottom of the reason why I had no hot water or heating. Thank you so much for not giving up & for getting my house warm & my kids hot water again. You are a very nice polite man.”
G Balmer, Atherton

“Thank you to BHE for fixing my kitchen taps. After months of leaks, BHE came quickly to fit new taps and to repair pipework inside and outside. I’ve had no problems since and the plumber from BHE was tidy, polite and very helpful. I’ll recommend you!”
S Newton, Tyldesley

“Very helpful – has been 3 times to fit different parts this week. Always very thorough and explains all to put mind at rest. Very happy.”
Ms Peach, Homeowner, Lancaster

“It all seemed very efficient.”
Mr Oxborrow, Coniston

Gas servicing for holiday homes - customer review

“Thanks for the prompt service. Nice one! All the best.”
Mr Kelly, Glen Caravan Park, Morecambe

“Great service, explained what he was doing. Nice guy. Thanks.”
Mr Sharpe, Lancaster

“Very efficient and good quality of work carried out. Arrived on time and completed the same day. I would highly recommend BHE.”
Mrs Houlihan, Leigh

“Your installation team is a credit to BHE. An excellent job, professionally planned and executed. Thank you so very much.”
Mr Lord, Wigan

New gas boiler installation - customer review

“The installation of my boiler was done to a very high standard and the engineers were polite and very hard working. The whole experience was very well managed from start to finish.”
Mr Orrell, Wigan

“The work team who fitted my boiler could not have been nicer people to have in your home. Very helpful in helping me understand how to use it properly.”
Mrs Jones, Leigh

“Very tidy and efficient installation. Thanks to Stuart and team!”
Mr Barnard, Ambleside

“Very impressed with Connor. He’s very polite and has done an amazing job. He’s a credit to BHE!”
Mr Carter, Lancaster

“BHE were able to guarantee the necessary resource and quality of service throughout our academic year. Working with BHE has been extremely positive and continues to work well after 3 great years.”
Matthew Ward, SU Living Housing Manager, LUSU

“BHE have, without fail, responded to ‘emergencies’ as quickly as possible. The engineers are polite, understanding and very knowledgeable about their trade. I would have no hesitation in recommending BHE.”
Graeme Drylie, Maintenance, Heart of the Lakes

“I am completely delighted and impressed by the skill, speed and professional approach demonstrated by your staff in all my dealings with them, from initial contact through to successful resolution.”
Mike Beaver, Manchester

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