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BHE Website Policies
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was updated in July 2018.
For more information about Data Protection, and the General Data Protection Regulation, see the website for the Information Commissioner’s Office.
BHE Services (Bolton) Limited
BHE Services (Bolton) Limited is registered with Company No. 01009667. Our registered office is at 3 Mason Street, Horwich, Bolton, BL6 5QP. Depending on the circumstances, we may be a data controller or a data processor of your personal data.
We have a nominated person whom you can contact should you have any queries relating to this policy or your data, either by email at firstname.lastname@example.org or by writing to us at the above address. Please mark correspondence for the attention of the BHE Services (Bolton) Limited data lead.
The data we collect
We may collect the following information on this website, or otherwise where you may telephone us, contact us by email, when you enter a competition or promotion with us or when you may contact us or inform us of any other matter:
- Your name;
- Your contact information, including email addresses; and
- Demographic information such as postcode, preferences and interests
We may collect details of your visit to our website, including location, traffic, pages visited and general interaction and communication data.
Personal data may be collected through services we provide for you, such as Homecare plans, boiler maintenance, servicing or installation.
We collect payment information for the purposes of Direct Debit instructions from clients to whom we provide services.
How we collect your data
We collect data principally from the following sources:
- From you directly, and from your colleagues in your organisation
- Information generated about you when you access our website, such as your IP address
- We may purchase data from third parties, including marketing lists, or access publicly available data to help improve our services or our business
How we use the data we collect
The data we collect helps us to understand your needs and provide you with a better service, in particular:
- Internal record-keeping of enquiries and communications from clients
- To properly deliver our services to you
- To process payments for our services from you
- To administer accounts, sales and projects
- To comply with contractual obligations we may have with you relating to the delivery of our services
- To allow us to review and develop the website to improve its performance and delivery of our services
- To conduct periodic market research
- To allow us to manage our relationship with you, including managing your queries and responding to communications from you
- To analyse website usage statistics
- To receive and review job applications, and to communicate with job applicants
- To notify you of changes and updates to our website and services
- To notify you of information relating to our services, including where you have requested information or where we feel the information will be of interest to you as an existing client or where you have consented to receive such information. Such notification may be sent by, including but not exclusively, direct mail, email, phone, social media and digital channels
- To inform you of pricing changes to our services
- To comply with legal and regulatory obligations
In particular, we may use your personal data:
- Where it is needed in order to satisfy our contractual obligations with you to deliver our services to you
- Where it is in our legitimate business interests to do so
- To comply with legal obligations
- For some direct marketing communications, with consent where required
We do not share any of the personal data we hold with third parties, other than where necessary in the proper delivery of our services, as required by law or any regulatory authorities, and in the operation and administration of our business.
In the event of a sale of our business, we may disclose your information with the party(ies) acquiring its shares subject to the provision of undertakings relating to confidentiality.
How long do we store your data?
We will retain your personal data for as long as you are a client or customer of our business. Your data will be held only for as long as necessary to enable us to perform the functions listed above and for as long as you are a client or customer of our business.
Should you cease to trade with us, or where you are not a client or customer of our business, we may keep your data for a period of up to 7 years for research or analytical purposes, or where we are required to retain your data for legal or regulatory purposes.
Keeping your data secure
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and hold.
Our website, and information received through it, is hosted and backed up on secure servers within the EEA across multiple sites.
Specific measures we take internally to keep your personal data secure within our business include:
- Business data is recorded using an encrypted system
- Password protection or encryption of data
- Password and passcode protection of PCs and mobile devices
- Password protection for software used by our business
- Controlled access to financial, invoicing and CRM software
- Secure storage of data recorded in hard copy in locked cabinets
Withdrawing your consent
You are entitled to withdraw your consent to, or object to, our processing of your personal data for the purposes stated above. You may also ask us to delete your personal data if there is no reason for us to retain it, subject to our retention of data where required for legitimate business purposes. Please contact us by email at email@example.com by telephone on 01204 450450 or by contacting us via our website.
Withdrawal of consent may prevent us from delivering the services we supply to you and may prevent us from fulfilling our contractual obligations to you.
You may ask us not to use your personal data for marketing purposes. You can do so by either not selecting the opt-in box when submitting a form through our website, or by contacting us by email at firstname.lastname@example.org or by telephone on 01204 450450. You can update your preferences at any time by contacting us using the above details.
Links to other websites
This website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should review separately the privacy policies of any third party website.
Where your personal data changes
Please advise us of changes to your personal data so that we can update our records accordingly.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or other device (such as a smartphone or tablet) if you agree. Cookies contain information that is transferred to your computer's hard drive. Information might be about you, your preferences or your device and cookies are generally used to help our site work for you as it should. Information does not necessarily personally identify you, but can improve your website browsing experience. Cookies are not viruses and they cannot replicate themselves or spread to other devices or networks.
For more information about cookies, visit All About Cookies
We use the following cookies:
- Strictly necessary cookies
- Analytical/performance cookies
- Functionality cookies
- Targeting cookies
- Social media cookies
These are cookies that are required for the operation of our website and cannot be switched off. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart (only applicable where our website contains an ecommerce function) or make use of e-billing services. These cookies do not store personally identifiable information.
These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily and identifying popular and least popular pages contained on the site. Information collected is anonymous and visitors cannot be personally identified.
This website may use Google Analytics which is one of the most widespread and trusted analytics solutions on the web, helping us to understand how you use the site and ways that we can improve your experience. These cookies may track activity such as how long you spend on the site and the pages that you visit so that we can continue to produce engaging content. Click here for more information on Google Analytics and its cookies.
This website may also use Hotjar heat mapping software, which is a trusted source of website user tracking, allowing us to understand how you use and interact with the site and ways that we can improve your experience. These cookies may track activity such as the buttons you click and the pages you view.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, cookies may be used to ensure that you receive a consistent experience in using the site whilst ensuring that we understand which optimisations our users appreciate the most.
These are used to recognise you when you return to our website and enhance functionality and personalisation. This enables us or third party providers to personalise content for you and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our website, the pages you have visited and the links you have followed and are often set through websites by advertising partners (where advertising is implemented on the site). We will use this information to make our website and the advertising displayed on it, if featured, more relevant to your interests. These cookies do not store personally identifiable information and are based on your browser and internet device.
These cookies are set by social media services added to our website which enable you to share content from our website with your networks. They can track your browser across other websites and create a profile of your interests, enhancing your profile on their site or contributing to the data they hold for various purposes, as well as helping our website to display content and messages relevant to you.
This site may offer newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
When you submit data to us through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
In order to provide you with a positive user experience on this website, we provide the functionality to set your preferences for how this site runs when you use it. We need to set cookies so that this information can be recalled.
Cookies set by third parties
We have no control over third party cookies and we cannot accept any liability for the third party’s compliance with its legal obligations.
Some cookies may be implemented by third parties located in the US. If you agree to these cookies, you consent to the transfer of your data to the US according to Article 49(1) of the EU General Data Protection Regulation. The US third party may not provide levels of protection equivalent to protection levels in the EU, EEA, Switzerland or UK. Persons in the EU may not have effective legal remedies against access to data by US authorities.
If you do not agree to the storage of cookies set by this website, you can prevent the setting of cookies by adjusting the settings on your browser.
Be aware that disabling cookies will affect the functionality and features of this and many other websites that you visit.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
If you require further information or wish to query the cookies we use on this site prior to your use of it, please contact us via: